Last updated: July 16th, 2025 Syneroid Technologies Corp. (“Syneroid,” “we,” “our,” or “us”) is the parent company of Global ID America, Global ID Microchip, and GPC Smart. We are committed to protecting the privacy of our users and ensuring transparency in how we collect, use, store, and disclose personal information. This Privacy Policy is globally applicable and is designed to comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), the UK’s Data Protection Act 2018, and international privacy standards. It applies to all users of our websites, mobile apps, products, and services (collectively, the “Services”), including but not limited to those offered under the brands Global ID America, Global ID Microchip, and GPC Smart.
1. Information We Collect
1.1 Personal Information
- Name, address, email address, phone number
- Government-issued identification (where required for verification)
- Emergency contact information
- Veterinary and alternate guardian contact details
- Pet ownership, transfer, and registration history
1.2 Pet Information
- Name, breed, gender, age, microchip number, registration ID
- Health history, vaccination records, behavioural notes
- Photographs or biometric data (e.g., nose/face/iris scan)
1.3 Technical Information
- Device type, browser, operating system
- IP address and general location
- Time and duration of visits
1.4 Biometric and Location Data
- With your explicit consent, we may collect biometric identifiers (such as nose/face/iris prints) to assist in animal identification and recovery
- Approximate location data may be captured when tags are scanned or profiles accessed to notify the registered keeper or aid in reunification
2. How We Use Your Information
We use your information to:
- Register and manage pet profiles and ownership transfers
- Support pet recovery and lost & found services
- Facilitate emergency responses via designated contacts
- Comply with national and regional animal registration requirements
- Improve, maintain, and secure our Services
- Communicate with you about your account, product updates, or relevant animal health alerts
3. Consent and Transparency
By using our Services, you consent to the collection, use, and disclosure of your information as outlined in this policy. This includes:
- Implied consent under PIPEDA for Canadian users
- Explicit consent where required under applicable laws (e.g., processing of biometric data in the UK or EU)
4. Data Sharing and Disclosure
We do not sell or rent personal data. We may share information in the following limited scenarios:
- With veterinary clinics, alternate contacts, or the public for pet reunification
- With law enforcement, shelters, or emergency services
- With regulatory bodies (e.g., DEFRA, local or national registries) as required
- With trusted service providers under confidentiality agreements (e.g., payment processors, cloud platforms)
5. International Data Transfers
Your data may be stored and processed in Canada, the UK, the USA, or other jurisdictions. All data is handled with security safeguards to ensure protection regardless of location.
6. Data Retention
We retain data only as long as necessary for the purposes stated or to comply with legal obligations. Inactive records may be anonymized or deleted after a specified retention period.
7. Security Safeguards
We use industry-standard security practices including:
- SSL encryption
- Role-based access control
- Secure cloud storage
However, no method is 100% secure. Users should maintain the confidentiality of their login credentials.
8. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access your data
- Request correction or deletion
- Withdraw consent
- Lodge a complaint with your data protection authority
To exercise these rights, please contact our Privacy Officer.
9. Privacy Officer Contact
If you have questions or requests:
Privacy Officer
Syneroid Technologies Corp.
Email: [email protected]
Address: 15 West 38th Street, New York, NY, USA
Canadian users may also request access to or correction of their data under PIPEDA.
10. Updates to This Policy
We may update this policy as needed. Material changes will be posted on our website or emailed to users. Continued use of our Services constitutes acceptance of updates.
11. Patents
Some of our technologies are protected by patents. Unauthorized use or reproduction may violate applicable laws. For patent inquiries, contact: [email protected]